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Clear communication with patients, work colleagues and other professionals is essential in dental practice to minimise misunderstandings and to ensure the best possible care for patients. The information provided in this topic covers both written and verbal communication, including forms of communication that are mandatory (e.g. the patient information leaflet and a patient complaint policy) and communication to help deal with a range of situations (e.g. ensuring all important aspects of treatment are discussed, and dealing with violent patients).

A checklist and templates are available for this topicĀ